Webinar Details:
Date: Wednesday, May 20, 2026
Time: 1:00 PM EST
Duration: 30 Minutes
Format: Presentation + Live System Demo + Q&A
Webinar Hosts:
Marli Schutte – Senior SAP Business One Consultant, Quaint Business Solutions
David Strausser – Head of Sales, Quaint Business Solutions
Who Should Attend: AR Managers, Accounting Staff, SAP B1 Administrators, and anyone responsible for managing collections or customer communications in SAP Business One.
Managing overdue receivables doesn't have to be a manual, time-consuming process. In this focused 30-minute session, we'll walk you through everything you need to know to set up, run, and troubleshoot A/R Dunning in SAP Business One — from initial configuration to sending professional dunning notices to your customers.
What We’ll Cover:
Dunning Overview — Understand the purpose of A/R dunning as an automated overdue reminder system, and learn when and how often you should be running it as part of your collections process.
What Drives Dunning — Discover the key ingredients that determine whether a customer and invoice appear in your dunning run, including Business Partner master data requirements (dunning term assignment and valid contact details), invoice status and due dates, and how payments and reconciliations affect inclusion. We'll also pull back the curtain on configuration — dunning levels, days between levels, letter templates, interest and fee settings, and minimum balance thresholds.
Live Demo: Running the Dunning Wizard — Follow along as we open the Dunning Wizard, set the dunning date and selection criteria, review the recommendation report, and make adjustments before committing to a run.
Generating Dunning Notices — See exactly how to create dunning letters, preview output, and send notices via print or email — including a quick validation step before anything goes out the door.
Common Issues & Tips — We'll wrap up with the most frequent problems users encounter: customers not appearing in the run, incorrect amounts, wrong dunning levels, and missing contact information — and exactly how to fix them.